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We'll get back to you as soon as we can. Questions, feedback, or found a bug — all welcome.
Common Trail Troubles
Steps not showing up?
Check that Bara has permission to read your steps. On iOS: Settings → Privacy & Security → Health → Bara, and make sure Steps is enabled. On Android: open Health Connect (or Settings → Security & privacy → Health Connect) → app permissions → Bara, and allow Steps.
Steps not syncing to challenges?
Open the app and pull to refresh on the Home tab. Background sync runs on its own, but a manual refresh updates immediately. Make sure you have an internet connection.
Not receiving challenge notifications?
On iOS: Settings → Notifications → Bara, and make sure notifications are allowed. On Android: Settings → Apps → Bara → Notifications. If you previously denied them, you'll need to enable them from Settings — the app won't ask again.
Can't find a friend?
Your friend needs a display name set in Bara. Search requires at least 2 characters and matches on display names only.
Sign-in issues?
Bara signs you in with Apple or Google on iOS, and with Google on Android. Make sure you're signed into that account in your device settings and that you have a working internet connection.
Want your account deleted?
Email support@barastep.com and we'll remove your account and all of its data within 30 days. See the Privacy Policy for what we store.