App feedback is delivered through Google Workspace and may remain in the support mailbox until it is manually deleted.
Common trail troubles
Steps not showing up?
Check that Bara has permission to read your steps. On iOS: Settings → Privacy & Security → Health → Bara, and make sure Steps is enabled. On Android: open Health Connect (or Settings → Security & privacy → Health Connect) → app permissions → Bara, and allow Steps.
Steps not syncing to challenges?
Open the app and pull to refresh on the Home tab. Background sync runs on its own, but a manual refresh updates immediately. Make sure you have an internet connection.
Not receiving challenge notifications?
On iOS: Settings → Notifications → Bara, and make sure notifications are allowed. On Android: Settings → Apps → Bara → Notifications. If you previously denied them, you'll need to enable them from Settings. The app won't ask again.
Can't find a friend?
Your friend needs a display name set in Bara. Search requires at least 2 characters and matches on display names only.
Sign-in issues?
Bara signs you in with Apple or Google on iOS, and with Google on Android. Make sure you're signed into that account in your device settings and that you have a working internet connection.
Want your account deleted?
Email support@barastep.com and we'll remove your account data from Bara's app servers within 30 days. Support email already sent through Google Workspace cannot be recalled and may remain in the support mailbox until manually deleted. See the Privacy Policy for details.
